Q&A
Straight answers.
What it is. How a call is handled. When a person takes over. How you go live.
The receptionist for businesses that live on the phone. It answers calls, texts, and web inquiries. It books. It writes the record. It follows up — after hours, and while your team is on a job.
A chatbot sits on a page and waits. AstraLeads is the front desk. It takes the call. Recovers the ones you miss. Books against your rules. Writes everything down. A widget is not a receptionist.
No. It handles the repeat work — greeting, qualifying, booking, recording. A person takes over when the job or the customer needs one.
Four things. The receptionist answers. Missed-call recovery calls back. The record is written as they speak. Aftercare follows up after the job. One system. One front desk.
Yes. Open Try it — or the receptionist button on any page — and talk as a customer. Watch it answer, qualify, and write the record. It is a demo. Nothing is booked.
They are greeted. The request is understood. Urgency is flagged. A time is offered against your hours, area, and skill. The record is written while they are still on the line.
Voicemail is not the end. AstraLeads follows up immediately — call or text. It captures the request, offers a time, and logs it. They don’t have to dial the next name on the list.
Yes. Hours. Service area. Emergencies. Technician skill. The window is booked the way you would book it. Then the confirmation is sent.
When you say so. Emergency thresholds. Complex jobs. A customer who asks for someone. Those handoff points are set to your rules — not a generic script.
The receptionist doesn’t clock out. After hours, it still answers, still qualifies, still offers the next open window, still writes the record. Monday is not the first time you hear about it.
Your emergency rules are the rules. High urgency is flagged. The right window is offered — or a person is pulled in. An HVAC no-heat is not treated like a quote request.
The conversation is built to sound like your front desk, not a novelty voice. If a caller asks for a person, they get one. No theater. No tricks.
Legal, insurance, plumbing, clinics, HVAC, electrical, shops, property. If a missed call is a missed job, it’s for you.
Phones. Calendar. Records. SMS. Your website. What we connect is scoped on the walkthrough. We don’t assume a stack you don’t run.
We map how work comes in. Your hours. Your area. Your emergencies. Your handoff. Then we build to that — not a template with your logo on it.
After the walkthrough, we build to your rules and connect it to what you already run. Timing depends on your phones, calendar, and how specific the handoff needs to be. We don’t go live on a guess.
The invoice is not the ending. Reminders. Reviews. The next visit. Aftercare keeps the customer you already won from disappearing.
You show us how work comes in. We show you what AstraLeads would do instead. Your intake. Your stalls. No generic demo script.
Next
The next call is already happening.
A walkthrough of your intake. Where conversations stall. What AstraLeads would do instead.